Working through COVID-19: Xaygun continue to deliver Australia Wide, with no border restrictions on
freight. Some couriers and routes are experiencing higher than normal demand and therefore your order may
experience transit delays. Please bear with us as we work through these delays and we will notify you should
any delays be identified. If you need something urgently, please contact us as we are here to help on
(03) 9101 7908 or use the live chat icon on the bottom right side of this page.
Xaygun Delivery Terms & Conditions
Bath’s, Bathroom Vanities, and bulk orders of Tiles are not included in our free shipping offers due to their
size, weight and cost. This may occur additional delivery and insurance charges. To avoid any delivery fees,
certain items can be picked up from our Melbourne Showroom, Victoria & Interstate selected Warehouse’s.
Please call us on (03) 9101 7908 to arrange.
Standard delivery fees are based on a single delivery only. Our team are happy to arrange multiple deliveries
if needed, however this will occur an additional shipping fee.
For an accurate ETA (Estimated Time of Arrival) please refer to your shopping cart. An ETA will appear once
your full address has been entered. Generally, our deliveries take between 7-10 business days to Metro
areas. Please contact us if you require faster shipping.
Fast shipping Items will ship same or next business day from our Victoria & Interstate Warehouse’s and will
generally be faster than the 7-10 business days. Please note: if other items with regular shipping times are
on the same order, we will send them in one delivery based on the longest product lead time. Please call us
on (03) 9101 7908 if you need split deliveries, which can be arranged for an additional fee.
Some remote locations may not be accessible by our logistics suppliers and your items will be delivered to
the nearest transport depot, hub, or Post Office. You will be advised by our delivery company if this is the
All our deliveries include insurance. Please check all deliveries within 24 hours for damages as we cannot
accept a damage claim outside of this timeframe.
Heavy and Fragile Item Delivery Assistance
Our drivers are equipped to deliver heavy products to the front entrance of single level houses only with
flat driveways. For apartment or challenging sites, the driver will need assistance from trades or customers
to move products. Please let our team know if there are access difficulties at your home or job site.
Redelivery fees will apply if the driver is unable to deliver products when they arrive to site.
Authority to Leave
You may request authority to leave your goods unattended, however please note it will be your responsibility
if the product is damaged, lost or stolen after delivery is confirmed by our couriers.
Out of Stock Products
We hold a wide range of stock in our Victoria Warehouse’s with daily replenishment deliveries from all our
suppliers. If for some reason we cannot get your order within the time promised, we will call you ASAP after
placing your order to find an alternative or work with you on a delivery time.
Free delivery of products is based on all items being shipped in the one delivery and may not be included on quotes, trade quotes or price match requests. Please see Free Delivery Terms and Conditions.
We offer a pickup option at checkout for VIC customers. Pickup is from Airport West, Melbourne. Once a
pickup order is placed, we will contact you via email or phone with the products availability. If we have a
product ready for immediate dispatch, you can pick it up the same day before 5:00pm. if not, most products
are a 3 - 4 day turnaround time and 2 - 3 weeks on custom made vanities and other made to order items.
Please call us on (03) 9101 7908 if you need something urgently and we will try to organise a faster turn
around time for you.